Vendor Operations Supervisor

3 weeks ago


Northampton, Northamptonshire, United Kingdom Barclays Bank UK PLC Full time
Position Overview

The Vendor Service Manager at Barclays plays a crucial role in directing the operations within the Barclays Execution Services division. This position is responsible for managing operational processes, ensuring compliance with regulatory standards, and implementing effective risk management strategies.

Key Responsibilities
  • Analyze operational data to identify trends and opportunities for enhancing processes and developing new procedures.
  • Oversee the management of operations within a designated business area, promoting efficiency and compliance initiatives.
  • Collaborate with both internal and external stakeholders to align business operations with organizational objectives and service level agreements.
  • Guide and mentor operational staff to enhance the quality of service delivery.
  • Develop and manage key performance indicators (KPIs) to assess the effectiveness of operational functions, leveraging data and technology for continuous improvement.
  • Ensure adherence to all regulatory requirements and internal policies related to customer experience.
  • Create an environment that encourages open communication and feedback among colleagues.
  • Work closely with HR to implement strategies aimed at reducing attrition and retaining talent.
Expectations for Assistant Vice President
  • Provide expert consultation on complex issues, assisting leadership in resolving escalated matters.
  • Identify risk mitigation strategies and develop new policies to support governance objectives.
  • Take responsibility for managing risks and enhancing controls related to operational activities.
  • Engage in collaborative efforts across various departments to ensure alignment with business strategies.
  • Conduct in-depth analysis of data from diverse sources to creatively solve problems.
  • Effectively communicate complex information to various stakeholders.
  • Influence stakeholders to achieve desired outcomes.
All employees are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, guiding our actions and decisions. Additionally, they should demonstrate the Barclays Mindset, which emphasizes Empowerment, Challenge, and Drive.

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