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Street Operations Supervisor

2 months ago

Northampton, Northamptonshire, United Kingdom Marston Holdings Full time

Street Operations Supervisor

Salary: £

Location: Northampton

At Marston Holdings, we strive to enhance the safety, fairness, and quality of life in the communities we serve. Our mission is to assist our clients in innovating and refining their services to achieve superior outcomes. Built on a foundation of trust and respect, we are motivated to work collaboratively as a unified team, taking pride in our contributions. We offer a range of frontline, administrative, and customer support services designed to manage public spaces and provide national enforcement expertise across various sectors. With a workforce of over 4,000 professionals in 250 locations nationwide, we cater to more than 150 clients and serve 20 million citizens. At Marston Holdings, we embrace diversity and inclusivity, ensuring that everyone has equal employment opportunities, regardless of background or role. Our core values guide our interactions with colleagues, clients, and partners, and joining our team means embodying these principles in your daily work:

Professionalism – Striving for Excellence Accountability – Taking Ownership of Our Actions Respect – Valuing Each Other and Our Clients


• Transparency – Engaging Openly in Business Practices


• Innovation – Embracing New Ideas and Technologies

As a supervisor, you will oversee the on-street Civil Enforcement Officers, balancing your time between outdoor duties and office responsibilities. This is a full-time, permanent role with a variety of shifts. You will be expected to work 42.5 hours per week, including weekends and public holidays, on a four-week rotating schedule between the hours of 06:00 - 23:00.

Key Responsibilities

Your role will primarily involve outdoor work in varying weather conditions, so please consider this aspect before applying.

You will engage with the public directly, making strong customer service skills essential, especially in challenging situations.

A friendly demeanor and a willingness to assist, advise, and support your colleagues are crucial for success in this position.

Benefits of Joining Our Team

We offer a comprehensive benefits package, including:

  • Paid Training
  • Complimentary Uniform
  • Paid Annual Leave
  • Pension Scheme
  • Employee Benefits Program
  • Childcare Vouchers & Discounts
  • Recognition & Reward Initiatives
  • Opportunities for Training & Development
  • Employee Consultative Committee to represent colleague interests

We are committed to being an equal opportunity employer.

Required Qualifications


• Driving license (desirable)

Proficient in basic computer skills, including report generation.


• Strong communication skills for public interaction.


• Excellent customer service abilities.


• Supervisory experience.