Reception Operations Specialist

3 weeks ago

London, Greater London, United Kingdom 1 Warwick Full time

About 1 Warwick

1 Warwick is strategically located at the intersection of Warwick Street and Brewer Street, nestled in the vibrant Soho district of London. Spanning seven floors, this exclusive members' establishment boasts elegantly designed private workspaces, member lounges, a studio and gym, versatile event spaces, a restaurant and bar, as well as a spacious rooftop that offers breathtaking views of a neighborhood rich in artistic and cultural history. Drawing inspiration from Maslow's hierarchy of needs, 1 Warwick is the latest addition to the Maslow's family.

About Maslow's

Maslow's is a collective of innovative hospitality brands dedicated to nurturing connections and inspiring change.

The Role

The Members Reception role is pivotal in creating a warm and unforgettable experience for all members, guests, and client partnerships at 1 Warwick. You will oversee the reception area, ensuring seamless operations and effective communication, serving as the primary representative and ambassador for the establishment.

Key Responsibilities

  • Deliver exceptional hospitality, ensuring all members and guests are greeted warmly, recognized by name, checked in efficiently, and that their needs are prioritized.
  • Act as the go-to source of information regarding all member services and activities available at 1 Warwick.
  • Maintain regular communication with the Reception Manager regarding updates on reception matters, member inquiries, feedback, and housekeeping issues.
  • Facilitate the onboarding process for new members across all membership tiers as directed by the membership team.
  • Relay pertinent event information to the 1 Warwick team to ensure outstanding member experiences.
  • Possess comprehensive knowledge of House programs and manage the distribution and availability of printed materials throughout the premises.
  • Ensure completion and sign-off of all checklists on a daily, weekly, and monthly basis.
  • Maintain a tidy and inviting reception desk that enhances the welcoming atmosphere.
  • Curate the ambiance, including music, scent, and temperature, for the reception and workspaces.
  • Communicate any changes or requests from members to the Office Floor Coordinators.
  • Ensure all member systems function seamlessly, coordinating with IT service providers as necessary.
  • Provide members with timely access to information regarding services, promotions, and events across both Maslow's locations.
  • Oversee refreshments, technology, and logistics for both internal and external meeting room bookings.
  • Monitor the reception inbox, landline, and mobile communications promptly and professionally, adhering to our brand's tone of voice.
  • Assist with restaurant bookings and inquiries as needed.
  • Ensure accurate and timely distribution of member correspondence.
  • Serve as the point of contact for external contractors, documenting their arrival and departure times.
  • Ensure that function sheets are appropriately distributed by the events team to relevant departments.
  • Perform any additional duties as required by the Reception Manager and General Manager.
  • Contribute positively to a collaborative and enjoyable work environment.
  • Foster strong relationships with F&B Managers and Heads of Departments to support administrative tasks.

Benefits:

  • £450 Gross Refer-a-friend scheme (unlimited referrals)
  • 50% discount on food and beverages on-site
  • Access to a rewards and discounts platform
  • SmartTech and CycleToWork schemes
  • Complimentary meals during shifts
  • Exciting local business partnership discounts

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