Customer Service Ambassador

6 days ago


Dalkeith, Midlothian, United Kingdom The NWH group Full time

About the Role:

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Ambassador. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and support.

Key Responsibilities:

  • Provide timely and effective support to customers via various channels
  • Build and maintain strong relationships with customers to ensure their needs are met
  • Manage and resolve customer complaints in a professional and empathetic manner
  • Process and manage customer orders with accuracy and attention to detail
  • Collaborate with the sales team to promote our services and support
  • Perform administrative tasks as required

Requirements:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High level of accuracy and attention to detail
  • Ability to work independently and as part of a team

About Us:

The NWH Group is a leading provider of waste management services to the commercial and industrial sectors. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a highly skilled and enthusiastic individual to join our team.

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading provider of waste management services


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