Customer Service Representative

7 days ago

Dalkeith, Midlothian, United Kingdom The NWH group Full time

About the Role

The NWH Group is seeking a highly motivated and organized individual to fill the position of Order Processing Customer Support and Weighbridge Operator. This combined role will be responsible for providing exceptional customer service, processing orders, and operating the weighbridge.

Key Responsibilities

  • Provide vibrant customer service to new and established customers, ensuring accurate recording of waste materials weight and waste code in line with licensing requirements.
  • Proactively manage high volumes of orders, emails, and customer complaints, while maintaining a positive and professional demeanor.
  • Accurately create, record, and schedule orders/services onto bespoke IT systems, ensuring seamless communication with internal teams.
  • Act as an ambassador for the NWH Group, promoting the company's services and supporting the Sales function.
  • Operate the weighbridge, accurately recording weights and waste types by vehicle, while maintaining a clean and tidy environment.
  • Assist in general administrative duties and customer service as required, ensuring effective communication with all NWH employees.

Requirements

  • Team player with a can-do attitude, self-motivated, and excellent attention to detail.
  • Flexible and adaptable attitude towards work, with experience working in a high-pressured environment.
  • Ability to communicate with staff at all levels, knowledge of materials processed recycling, and competent in basic Microsoft Office Packages.
  • Strong organizational skills, previous customer service training (desirable), and a passion for excellent customer service.

What We Offer

  • Great rate of pay, pension contributions, and Death In Service scheme.
  • Free flu jabs, complimentary tea & coffee in the staff canteen, and free on-site parking.
  • Mental Health and First Aid Support, Dedicated Employee Engagement and Wellbeing support, and a Great Christmas Night out.

About the Company

The NWH Group is a second-generation family business headquartered in Midlothian, servicing the whole of Scotland and the north east of England from ten sites. Our vision is to eliminate waste by transforming it into a valuable product.

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