Customer Service Representative
7 days ago
Job Summary
We are seeking a highly motivated and professional Customer Service Advisor to join our busy Contact Centre at Midlothian Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide high-quality customer service and support to clients via various communication channels
- Resolve customer enquiries and issues in a timely and professional manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Develop and maintain a thorough understanding of council services and policies
- Stay up-to-date with industry developments and best practices in customer service
Requirements
- Minimum of 3 standard grade passes, including English and Mathematics
- Vocational qualification SVQ or relevant experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic IT skills and ability to learn new software packages
What We Offer
- Competitive salary and benefits package
- Opportunities for career development and professional growth
- Collaborative and supportive work environment
- Access to training and development programs
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