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Customer Service Representative

2 months ago

Dalkeith, Midlothian, United Kingdom The NWH group Full time

About The NWH Group

The NWH Group is a leading recycling and waste management business, committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of our communities.

We are a progressive, second-generation family business, providing waste management services to the industrial, commercial and construction industries.

Our Mission

We aim to change our industry for the benefit of the planet, serving the whole of Scotland and Northeast England from ten sites.

The Role

We are recruiting for a Customer Service Advisor to join our Customer Service Team, based at our Newcastle Office.

Key Responsibilities

  • Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms.
  • Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers.
  • Proactively and confidently handle high call volumes and orders.
  • Deal with invoice queries skilfully and efficiently.
  • Accurately create, record and schedule orders/services, onto bespoke IT systems.
  • Possess a professional approach to change and receiving constructive feedback.
  • Have a mature and self-confident approach to work.

Requirements

  • Have an impeccable telephone manner with good listening skills.
  • Apply exceptional attention to detail is paramount.
  • Display good IT skills, ability to type.
  • Be an admirable Team player with exemplary organisational skills.
  • Be self-motivated, use your own initiative.
  • Have good knowledge and experience of all Microsoft packages.
  • Show competency towards multi-tasking and impassive approach in a demanding environment.