Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our Contact Centre team at Midlothian Council.
Job SummaryThe successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a professional and courteous manner.
Key Responsibilities- Provide high-quality customer service through various communication channels, including phone, email, and social media.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
- Meet or exceed performance targets and quality standards.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a contact centre environment.
- Relevant qualifications or certifications, such as SVQ or CCA.
As a Customer Service Advisor at Midlothian Council, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing training and development opportunities.
We offer a competitive salary and benefits package, including a guaranteed interview for trainees, disabled individuals, and care-experienced young people who meet the essential criteria for the post.
Please note that successful applicants will be appointed to the first point on the salary scale, and the minimum actual salary for this position is £22,820 per annum.
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