Order Processing Customer Support and Weighbridge Operator

1 month ago


Dalkeith, Midlothian, United Kingdom The NWH group Full time

About the Role

The NWH Group is seeking a highly motivated and organized individual to fill the role of Order Processing Customer Support and Weighbridge Operator. This exciting opportunity will see you working closely with our team to provide exceptional customer service and support, while also being responsible for the accurate recording of waste materials weight and waste code in line with licensing requirements.

Main Responsibilities

As an Order Processing Customer Support and Weighbridge Operator, you will be responsible for:

  • Welcoming new and established customers across multiple communication platforms
  • Building lasting relationships and excellent rapport with customers
  • Managing high volumes of emails, calls, and orders
  • Managing customer complaints
  • Creating, recording, and scheduling orders/services onto bespoke IT systems
  • Promoting the company's services and supporting the Sales function
  • Acting as an ambassador for the NWH Group
  • Accurately recording weights and waste types by vehicle
  • Maintaining the weighbridge office and surrounding areas in a clean, tidy, and hazard-free condition
  • Adhering to licensing guidelines and SEPA regulations
  • Assisting in general administrative duties and customer service as required
  • Liaising with transport, sales, and workshop teams as required

Requirements

To be successful in this role, you will need to possess:

  • A team player with a can-do attitude
  • Self-motivation and excellent attention to detail
  • Flexibility and adaptability in a fast-paced environment
  • Experience working in a high-pressured environment
  • Ability to communicate with staff at all levels
  • Knowledge of materials processed recycling
  • Competence in basic Microsoft Office Packages
  • Strong organizational skills

What We Offer

The NWH Group offers a competitive rate of pay, pension contributions, death in service scheme, free flu jabs, complimentary tea and coffee in the staff canteen, free on-site parking, mental health and first aid support, dedicated employee engagement and wellbeing support, and a great company culture.

About the Company

The NWH Group is a second-generation family business headquartered in Midlothian. We service the whole of Scotland and the north east of England from ten sites, with a vision to eliminate waste by transforming it into a valuable product.



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