Key Account Specialist: Dundee Weighbridge Operations

5 days ago


Dalkeith, Midlothian, United Kingdom The NWH group Full time
Job Overview

The NWH Group is a leading waste management company seeking an exceptional Key Account Specialist to join their team in Dundee. As a vital member of the operations team, you will be responsible for delivering top-notch customer service and ensuring seamless weighbridge operations.



Key Responsibilities:


  • Provide world-class customer support through various communication channels, including email, phone, and live chat.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS BY UNDERSTANDING THEIR NEEDS AND PROVIDING SOLUTIONS THAT MEET THOSE NEEDS.
  • Manage high volumes of orders and communications with ease, utilizing advanced organizational skills.
  • Proactively address customer complaints and concerns, demonstrating empathy and professionalism.
  • Analyze and resolve invoice queries efficiently, showcasing analytical prowess.
  • Create, record, and schedule orders/services on bespoke IT systems with precision.
  • Promote the company's services and support sales initiatives, fostering strong relationships between departments.
  • Act as an ambassador for the NWH Group, embodying the company's values and mission.


Responsibilities:


  • Accurately record weights and waste types by vehicle, maintaining precise records.
  • Maintain the weighbridge office and surrounding areas in a clean, tidy, and safe condition.
  • Adhere to licensing guidelines and SEPA regulations, upholding industry standards.
  • Perform general administrative duties and customer service tasks as required, demonstrating flexibility.
  • Liaise with transport, sales, and workshop teams as needed, promoting effective collaboration.
  • Cultivate a culture of safety, prioritizing employee well-being and adhering to regulations.
  • Ensure all site visitors sign in and off-site, maintaining accurate records.
  • Verify that all visitors and customers wear necessary PPE, upholding health and safety protocols.
  • Foster professional and welcoming interactions with customers, embodying the company's values.
  • Communicate effectively with all NWH employees, including the site manager, to ensure seamless operations.


Requirements:

We seek a motivated and skilled individual with:




  • Strong attention to detail and organizational abilities.
  • A flexible and adaptable attitude towards work.
  • Experience working in a high-pressure environment.
  • The ability to communicate effectively with staff at all levels.
  • Knowledge of materials processed recycling.
  • Competence in basic Microsoft Office Packages.
  • Strong organizational skills.
  • Previous customer service training (desirable).


What We Offer:

We provide a competitive salary of £24,000 - £26,000 DOE, pension contributions, death in service scheme, free flu jabs, complimentary tea and coffee in the staff canteen, free on-site parking, mental health and first aid support, dedicated employee engagement and wellbeing support, and a great Christmas night out.



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