Order Processing Customer Support Specialist

4 weeks ago


Dalkeith, Midlothian, United Kingdom The NWH group Full time

The Role: Order Processing Customer Support / Weighbridge Operator

Location: Dundee Depot

At The NWH Group, we're seeking a skilled Order Processing Customer Support professional to join our Dundee Depot team. As the first point of contact for our Waste Services customers, you'll be responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Welcome and engage with new and existing customers across various channels
  • Build lasting relationships by providing excellent customer care
  • Manage high volumes of emails, calls, and orders with a proactive approach
  • Tackle customer complaints with professionalism and empathy
  • Handle invoice queries with a keen analytical eye
  • Accurately input and schedule orders on our bespoke IT systems
  • Promote our services and support the Sales team with passion
  • Perform weighbridge duties as needed

What We Offer:

  • Competitive rate of pay
  • 28 days minimum paid holidays
  • Pension contributions
  • Death In Service scheme
  • Free flu jabs
  • Complimentary tea & coffee in the staff canteen
  • Free on-site parking
  • Mental Health and First Aid Support
  • Dedicated Employee Engagement and Wellbeing support
  • Great company culture

About Us:

The NWH Group is a second-generation family business headquartered in Midlothian. We service the whole of Scotland and the north east of England from ten sites, with a vision to eliminate waste by transforming it into a valuable product.

We collect waste with our fleet of Trade Refuse, Skip, Tipper, Grab, and Walking Floor articulated vehicles, transporting materials to our material recycling facilities where we produce and recover valuable products such as metals, cardboard, paper, washed sands, biomass for energy, and animal bedding.



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