Council Services Liaison Officer

2 days ago


Dalkeith, Midlothian, United Kingdom Midlothian Council Full time
Key Responsibilities

Providing customer service through multiple channels, including phone, email, and social media

Handling customer inquiries, complaints, and feedback in a professional and courteous manner

Working collaboratively with colleagues to resolve complex issues and improve customer experience

Maintaining accurate records and reports to track performance and identify areas for improvement



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