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Customer Service Representative

2 months ago

Dalkeith, Midlothian, United Kingdom Midlothian Council Full time

Job Summary

We are seeking a highly motivated and professional Customer Service Advisor to join our busy Contact Centre at Midlothian Council. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide high-quality customer service and support to clients via various communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Develop and maintain a thorough understanding of council services and policies
  • Stay up-to-date with industry developments and best practices in customer service

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a contact centre environment
  • Relevant qualifications or experience in customer service or a related field

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to make a real difference in the lives of our clients