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Customer Service Representative
2 months ago
About the Role
We are seeking a Customer Service Representative to join our Online department, where you will play a key role in providing an exceptional customer experience. As an Online Order Picker, you will be responsible for selecting and packing orders for our customers, ensuring that they receive their products in a timely and efficient manner.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Select and pack orders accurately and efficiently, ensuring that products are delivered to customers in a timely manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Contribute to a positive and inclusive team culture, promoting a culture of respect and empathy.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
- Fully flexible shift patterns to accommodate your needs.
- Six weeks holiday (including bank holidays) and additional paid time off.
- 15% discount in our supermarkets and convenience stores.
- Additional 10% discount card for a friend or family member.
- Career progression and development opportunities.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits, including Aviva Digital GP and Morrisons MyPerks.
- Optional Payroll charity donations.
- A range of family-friendly policies, including 26 weeks maternity and adoption leave.
About You
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. You will be a team player, with excellent communication and interpersonal skills. You will also be able to work effectively in a fast-paced environment, using your own initiative to resolve customer queries and issues.
Requirements
- Helpful and friendly style.
- Loves going above and beyond for customers.
- Enjoys being active and working in a fast-paced, varied environment.
- Likes to use your own initiative to help support and resolve customer queries.
- Has the ability to use a range of equipment while maintaining high standards of Health & Safety.
What's Next?
We are committed to making our recruitment process fair and accessible to all. If you require any support with completing your online application, please contact us. Alternatively, if you need adjustments at interview stage, we will provide a local contact to support you.
