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Customer Service Representative

2 months ago

Dalkeith, Midlothian, United Kingdom The NWH group Full time

Job Summary

The NWH Group is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns
  • Process and manage customer orders and transactions
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Maintain accurate records and reports of customer interactions and transactions
  • Develop and maintain strong relationships with customers to drive loyalty and retention

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software
  • Previous customer service experience in a similar industry

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

The NWH Group is a leading provider of waste management services to the commercial and industrial sectors. We are committed to delivering exceptional customer service and supporting our clients in achieving their sustainability goals.