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Client Service Coordinator

2 months ago

Dalkeith, Midlothian, United Kingdom greenbean Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Client Solutions department as a Client Relations Administrator.

Key Responsibilities:

  • Provide exceptional customer service through various communication channels, ensuring service standards are met.
  • Manage multiple queries and prioritize tasks to meet deadlines and deliver results.
  • Collaborate with colleagues and partners to achieve the best outcomes for customers.
  • Identify and drive business improvements to enhance customer experience.
  • Take ownership of development and growth opportunities to enhance skills and knowledge.

Requirements:

  • Highly organized and efficient time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proactive and results-driven approach to customer service.
  • Desirable: Previous experience in a customer-facing role or pension platform knowledge.

What We Offer:

  • A comprehensive benefits package, including competitive salary, annual reviews, and performance-linked bonus.
  • Opportunities for hybrid working and flexible working arrangements.
  • Private medical insurance, cycle-to-work scheme, and employee assistance program.
  • Support from trained mental health first aiders and menopause ambassadors.

About Us:

Greenbean is a dynamic and collaborative company that values customer satisfaction and employee growth. We offer a supportive and inclusive work environment, where you can develop your skills and contribute to our success.