Resident Liaison Officer

3 days ago


London, Greater London, United Kingdom Howells Recruitment Full time

Job Summary:

We are seeking a skilled and proactive Resident Liaison Officer to join our client's team in East London/Brentwood. As a key member of the team, you will be responsible for developing positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:

  • Work on planned maintenance projects to ensure smooth execution and minimal disruption to residents.
  • Collaborate with the Decent Homes programme team to deliver high-quality services and meet programme objectives.
  • Utilize your excellent communication skills to advise residents on planned works, resolve complaints, and queries efficiently.
  • Establish and maintain strong relationships with neighbourhood housing associations to ensure effective communication and collaboration.
  • Conduct pre-entry visits and company inductions to ensure a seamless onboarding process for new residents.
  • Collect and process tenancy agreement/approval forms in a timely and accurate manner.
  • Visit residents in their homes to provide information and support, and act as the main point of contact for any issues or concerns.

Requirements:

  • Full clean driving licence with own vehicle.
  • Previous experience working in a similar role or in a main contractor environment is desirable but not essential.

About the Company:

Our client is a leading main contractor working closely with a public sector client to deliver Planned Works in Social Housing in East London/Brentwood. As a Resident Liaison Officer, you will be part of a dynamic team that values excellent customer service, teamwork, and collaboration.



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