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Housing Liaison Officer

2 months ago

London, Greater London, United Kingdom Brackenberry Full time
Housing Liaison Officer Job Description

We are seeking a skilled Housing Liaison Officer to join our team at Brackenberry Ltd. As a Housing Liaison Officer, you will play a crucial role in supporting the effective management and re-letting of void properties, as well as providing general advice on housing options to residents.

About the Role
  • Participate in the organisation's response to emergencies, coordinating actions and providing support to residents.
  • Respond to and manage incidents of low-level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with local authorities, law enforcement, and other agencies.
  • Support the effective management and re-letting of void properties by carrying out pre-termination visits, accompanied viewings, sign-ups, and new tenant visits, ensuring new tenants are aware of their responsibilities under the tenancy agreement.
  • Provide general advice on housing options, including transfers or any other tenancy-related issues, supporting new tenants as appropriate to settle into their homes.
  • Ensure robust tenancy sustainment, working across the patch, with internal and external partners to bring about successful outcomes, escalating complex cases to the Senior Housing Officer as necessary.
Requirements
  • A high standard of literacy and numeracy.
  • Commitment to taking responsibility for own learning and development.
  • Experience working with the general public, preferably in a service delivery setting.
  • Ability to work in a diverse community.
Important Notes
  • Availability to start immediately or at short notice is essential.
  • Right to work in the UK is required.
  • A basic DBS check is necessary for this role.

As a Housing Liaison Officer at Brackenberry Ltd, you will have the opportunity to work with a diverse range of clients and stakeholders, providing expert support and guidance to help them achieve their goals. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.