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Resident Liaison Officer/ Administration Liaison Specialist
2 months ago
Job Opportunity: Resident Liaison Officer/ Administration Liaison Specialist
About the Role
We are seeking a highly skilled and experienced Resident Liaison Officer/ Administration Liaison Specialist to join our team at Wates Group. As a key member of our Responsive Maintenance division, you will be responsible for delivering exceptional customer support to our residents.
Key Responsibilities
- Ensure a consistent approach to customer care is adopted, promoting a positive and respectful experience for all residents.
- Manage the Tenant's Complaints procedures as a point of escalation, providing timely and effective resolutions.
- Maintain and update the on-site Database to reflect on-going works, ensuring accurate and up-to-date information.
Requirements
- A full UK driving licence with access to a vehicle, enabling you to travel to various locations as required.
About Wates Group
Wates Group is a leading family-owned development, building, and property maintenance company in the UK. Our mission is to create thriving places, protect nature, and take action on climate change, while promoting a culture of inclusivity and care for our employees and partners.
Our Values
- Thriving Places: We work with customers, partners, and communities to create sustainable, inclusive, and opportunity-rich environments.
- Thriving Planet: We collaborate and innovate with our partners to protect nature and address climate change.
- Thriving People: We create opportunities and relationships that foster a sense of belonging, investment, and care among our employees and partners.
Award-Winning Employer
We are proud to be recognized as a Gold Investors in People and a Disability Confident employer, demonstrating our commitment to employee development and diversity.
