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Strategic Business Operations Manager

2 months ago

Surrey, United Kingdom Gartner Full time

**Job Summary**

We are seeking a highly skilled and experienced Strategic Business Operations Manager to join our team at Gartner. As a key member of our operations team, you will be responsible for establishing accurate attendee projections for onsite logistics planning, ensuring data accuracy across all platforms, and informing the conference sell-out process.

**Key Responsibilities:**

  • Develop and maintain automated attendee projection models, tools, and reports to track past, present, and future conference attendee data.
  • Provide attendee projections across all attendee types, including paid and complimentary, for onsite logistics planning.
  • Project manage against Logistics timelines to ensure projections are provided in line with key planning milestones tied to larger financial commitments.
  • Inform the attendee sell-out process, tracking registrations against venue max capacities, and ensure maximum conference growth while maintaining attendee experience.
  • Generate reports for senior stakeholders with projected attendee volume for flagship conferences.
  • Perform in-depth data analysis to understand attendee behaviors and registration curves across all attendee types, ticket types, and channels.
  • Ensure data consistency across registration platforms, troubleshoot discrepancies, and partner with Registration, Business Analytics, and IT to resolve.
  • Maintain the attendee dashboard in PowerBI, looking for continuous improvement, accuracy, and consistency across platforms and tracking systems.

**Requirements:**

  • 6+ years of progressive business experience, preferably in a strategy, consulting, or business operations role.
  • Exceptional problem-solving capability, with a proven track record of solving complex problems and thinking creatively.
  • Highly proficient in Microsoft Excel, VBA's, and PowerBI, with the ability to create and interpret complex reports.
  • Excellent organizational skills, with the ability to manage complex formulas, logic, data structures, and interlinked Excel reports.
  • Strong communication and presentation skills, with the ability to effectively summarize and present attendee projection findings to senior stakeholders.

**What We Offer:**

We offer a comprehensive benefits package, ongoing learning and development opportunities, and a collaborative work environment. Our employee resource groups, charity match, and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.