People & Culture Operations Manager

3 weeks ago


Haywards Heath, West Sussex, United Kingdom Collinson Full time

Company Overview
Collinson is a global, privately-owned organization committed to enhancing the travel experience for individuals worldwide. With a diverse team of industry specialists, we deliver exceptional airport services, customer loyalty programs, and insurance solutions to over 400 million consumers globally.

About Us
As the operator of Priority Pass, the foremost airport experience program, we provide access to a network of over 1,500 lounges and travel experiences across 650 airports in 148 countries. Our partnerships with leading payment networks, banks, airlines, and hotel groups enable us to elevate the travel journey for our clients.

Role Purpose
The People & Culture Operations Lead is essential in driving operational excellence for our People and key stakeholders. This position is tasked with managing and refining key HR processes to ensure effective and precise service delivery throughout the organization. The role encompasses overseeing the complete employee lifecycle and leading the P&C Operations team across the EMEA region.

Key Responsibilities
1. Manage onboarding and offboarding processes to ensure efficiency and accuracy.
2. Establish controls to uphold data accuracy and integrity within the P&C system.
3. Oversee the management of the central inbox, categorizing tasks, providing timely responses, and offering support during peak periods.
4. Ensure referencing and background checks align with business guidelines and escalate issues as necessary.
5. Implement measures to guarantee payroll receives accurate information punctually.
6. Direct P&C audits and RFPs as required by various business units.
7. Manage employee recognition initiatives, including long-service awards and acknowledgments, ensuring effective administration.
8. Oversee immigration checks to ensure compliance for new hires and monitor ongoing passport/visa expirations.
9. Manage Home Office notifications to comply with Certificate of Sponsorship requirements.
10. Conduct regular audits of P&C processes to ensure systems and procedures are effective.
11. Ensure employee data is handled in accordance with local data protection regulations.
12. Lead the development and maintenance of P&C practices and procedures, identifying opportunities for process enhancements.
13. Supervise P&C coordinators and analysts, ensuring their effectiveness and supporting their professional growth.

Qualifications and Skills
- Proven experience in a dynamic and complex P&C administration role.
- Strong ability to maintain a database accurately.
- Excellent prioritization skills, capable of meeting deadlines and managing stakeholder expectations.
- Proficient in analyzing HRIS data and forecasting trends.
- Strong understanding of the importance of integrity and confidentiality.
- Exceptional communication skills with a natural ability to build strong relationships.
- Innovative mindset with the ability to devise creative solutions to enhance the P&C offering.
- Familiarity with MS Forms, Power Automate, and SharePoint.

Collinson is an equal opportunity employer, embracing diversity in all its forms. We believe that a diverse workforce contributes to our ongoing success. We are dedicated to fostering a high-performing culture that provides our employees with opportunities to reach their full potential and engage in meaningful work.



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