Opticians Team Leader

2 months ago

Haywards Heath, West Sussex, United Kingdom Boots Full time
About the Opportunity

A highly rewarding leadership role where you will oversee the day-to-day activities of our Opticians store. Reporting to the Store Manager – Hub, you will support the team to deliver exceptional customer experiences at Boots Opticians and throughout the customer journey.

Key Responsibilities:
  • Lead the team to deliver a culture of exceptional care for colleagues and customers, prioritizing customer satisfaction in all decision-making.
  • Drive the team to achieve Hub local plans for Enhanced Services, ensuring seamless execution and high-quality results.
  • Proactively manage clinics to optimize productivity and efficiency, ensuring a smooth and effective workflow.
  • Maintain high standards of Clinical and Health and Safety in the store, ensuring a safe and healthy environment for customers and colleagues.
  • Support the Store Manager – Hub in delivering exceptional retail standards, conducting regular shop floor walks to ensure a clean, well-presented store and clinical areas.
  • Develop and support the Optical Consultant team, fostering a culture of excellence and continuous improvement.
  • Assume keyholder responsibilities, ensuring the operational procedures of the store are followed and maintained.
About You

We are seeking a highly experienced leader with a strong track record of success in a similar role. Key capabilities include:

  • The ability to train and guide store colleagues, providing clear guidance and support.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire the team.
  • A strong focus on customer satisfaction, with a commitment to delivering exceptional experiences.
  • A positive and proactive approach, with a focus on continuous improvement and innovation.
  • A commitment to ongoing learning and development, staying up-to-date with industry trends and best practices.
Our Benefits

We offer a comprehensive range of benefits that go beyond salary, including:

  • Competitive holiday allowance, with the option to purchase additional days.
  • Boots Retirement Savings Plan pension scheme, providing a secure financial future.
  • Discretionary annual bonus scheme, recognizing and rewarding outstanding performance.
  • Excellent opportunities for career development and progression across Boots Opticians, Retail, and Pharmacy.
  • Enhanced maternity, paternity, and adoption leave pay, supporting work-life balance.
  • £100 gift card for colleagues expecting or adopting a baby, celebrating this special moment.
  • Flexible benefits scheme, offering a range of options to suit individual needs, including financial wellbeing support, gym membership, and more.
  • Access to our Employee Assistance Programme, providing confidential support and guidance.
  • Generous staff discount, with enhanced discounts for Boots brands and services.
  • Access to corporate third-party discounts, offering savings on retail, cinema, holidays, and more.
  • Access to the Boots Benevolent Fund, a registered charity supporting eligible colleagues in times of need.

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