Opticians Team Leader

2 months ago

Haywards Heath, West Sussex, United Kingdom Boots Full time
About the Opportunity

A highly rewarding leadership role where you will oversee the day-to-day activities of our Opticians store. Reporting to the Store Manager - Hub, you will support the team in delivering exceptional customer experiences at Boots Opticians, from initial consultation to final product delivery.

Key Responsibilities:
  • Lead the Team: Foster a culture of exceptional care for colleagues and customers, prioritizing customer satisfaction in all decision-making.
  • Drive Hub Local Plans: Collaborate with the team to achieve Enhanced Services goals and objectives.
  • Manage Clinics: Proactively manage daily clinics to optimize productivity and efficiency.
  • Maintain Clinical and Health Standards: Ensure the store meets clinical and health and safety standards on a daily basis.
  • Support Store Manager - Hub: Assist in delivering high retailing standards, conducting regular shop floor walks, and maintaining a robust operational platform.
  • Develop Optical Consultants: Support the growth and development of the Optical Consultant team.
  • Keyholder Responsibilities: Ensure operational procedures are followed, maintaining a clean and well-presented store environment.
About You

We are seeking a leader with experience and a strong reputation among peers, customers, and management. Key capabilities include:

  • Training and Guidance: Ability to train and guide store colleagues effectively.
  • Motivation and Communication: Strong motivator and communicator in 1:1 and group settings.
  • Full Training Provided: Opportunities for ongoing learning and development.
  • Culture and Mindset: Ability to create a positive in-store culture with a delivery mindset, being a great listener and staying attuned to the store's pulse.
  • Personal Development: Commitment to ongoing learning and self-improvement.
Our Benefits

We offer a comprehensive range of benefits that go beyond salary, providing flexibility to suit your needs:

  • Competitive Holiday Allowance: Generous holiday entitlement with the option to purchase additional days.
  • Boots Retirement Savings Plan: A pension scheme designed to support your long-term financial security.
  • Discretionary Annual Bonus Scheme: Opportunities for additional financial rewards based on performance.
  • Career Development: Excellent opportunities for growth and career advancement across Boots Opticians, Retail, and Pharmacy.
  • Enhanced Family Leave: Generous leave packages for new parents and adoptive families.
  • Flexible Benefits Scheme: A range of benefits available through salary sacrifice, including financial wellbeing support, gym membership, and more.
  • Employee Assistance Programme: Access to confidential counseling and support services.
  • Staff Discounts: Generous discounts on Boots products and services.
  • Corporate Discounts: Access to exclusive discounts on retail, cinema, and travel services.
  • Boots Benevolent Fund: Support for colleagues in times of financial hardship.
Why Boots?

As one of the leading optical chains in the UK, Boots Opticians is dedicated to enriching the lives of every person who walks through our doors. We offer genuine career progression opportunities, thanks to our diverse range of stores and roles, and provide ongoing support and development from day one.

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