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Café Operations Manager
2 months ago
Role Overview: Oversee the daily operations of the café, ensuring a seamless experience for both staff and customers.
Key Responsibilities:
- Manage staff schedules, inventory procurement, menu planning, cleanliness, record maintenance, and general administrative tasks.
- Enhance the company's reputation for culinary excellence and customer service.
- Provide clear guidance and ongoing motivation to all team members regarding their roles and responsibilities.
- Evaluate employee performance in accordance with established job descriptions, offering regular feedback and conducting performance reviews.
- Assist in the administration of operational controls and maintain accurate records using designated systems.
- Support the execution of on-site events as needed, ensuring that unit standards are upheld through effective delegation.
- Collaborate on revenue generation strategies and initiatives.
- Ensure the café operates smoothly on a daily basis, catering to various events and customer needs.
- Implement merchandising strategies to sustain interest in the food and beverage offerings, with a focus on increasing sales when appropriate.
- Assist in managing the catering team, ensuring professional, efficient, and productive execution of their duties.
- Conduct clerical tasks related to operational controls and record-keeping in compliance with company policies.
- Ensure adherence to service schedules as outlined in contractual agreements.
- Maintain high standards of hygiene and safety, ensuring compliance with food safety regulations and management systems.
- Implement and monitor cleaning schedules to maintain a hygienic environment.
- Report any maintenance issues to the Operations Manager promptly.
- Continuously seek opportunities to enhance food service offerings within the scope of responsibility.
- Actively participate as a member of the catering team, supporting colleagues in fulfilling the overall contract.
- Engage in all required training sessions, both statutory and departmental.
- Foster professional relationships with senior management, providing insights and assistance regarding products and costs.
- Adhere to all company policies and contractual regulations.
- Focus on achieving financial performance targets.
