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Global HR Operations Manager
2 months ago
About Collinson
Collinson is a global, privately-owned company dedicated to helping the world travel with ease and confidence. We offer a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Our Mission
We are focused on doing good beyond profit, which means we seek out opportunities for our people to share in our success and give back to the communities and people within which we work.
Job Summary
The P&C Operations Lead role will play a pivotal role in delivering operational success for our People and key stakeholders. This role is responsible for managing and optimising key processes to ensure efficient and accurate service delivery across the organisation.
Key Responsibilities
- Manage the onboarding and offboarding processes to ensure they are executed efficiently and accurately.
- Establish controls to maintain the accuracy and integrity of data in the P&C system.
- Ensure effective management of the central inbox, categorising tasks, providing timely responses and offering hands-on support to the team during busy periods.
- Oversee referencing and background checks, ensuring they align with business instructions and escalate issues as needed.
- Implement checks to ensure payroll receives accurate information on time.
- Oversee P&C audits and RFP's as directed by business areas.
- Manage employee recognition programs, including long-service awards and kudos, to ensure they are effectively administered.
- Oversee immigration checks to ensure compliance for new joiners and ongoing passport/visa expiration monitoring.
- Manage Home Office notifications to ensure compliance with Certificate of Sponsorship Requirements.
- Conduct regular audits of P&C processes to ensure systems and procedures are effective.
- Ensure employee data is managed in accordance with local data regulations.
- Lead the development and maintenance of P&C practices, procedures and identify opportunities for process improvements.
- People manage P&C coordinators and analyst, ensuring their effectiveness and supporting their personal development.
Requirements
- Proven track record in a busy and complex P&C administration role.
- Ability to accurately maintain a database.
- Able to prioritise workload, deliver to deadlines and manage stakeholder expectations.
- Ability to provide analysis of data from HRIS and forecast trends.
- Understand and demonstrate the importance of integrity and confidentiality.
- Excellent communication skills and be a natural at building strong relationships.
- Forward thinking and the ability to find imaginative solutions to improve the P&C offering.
- Understanding of MS Forms, Power Automate and SharePoint.
About Us
We are an equal opportunity employer and welcome differences in all their forms. We strongly believe that this contributes to our ongoing success. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
