Pensions Administrator

2 weeks ago

Dundee, Dundee City, United Kingdom Lloyds Banking Group Full time

About this Opportunity

We're passionate about making a difference to our customers' lives and we need people who share the same vision.

As a Pensions Administrator, you'll be responsible for:

  • Operating within the back-office operation, dealing with multiple pension products, where you'll deliver consistent high levels of customer service to our Embark clients, as well as key account partners and service providers.
  • You'll also bring an analytical and systematic approach to problem solving, be able to use your own initiative, while also contributing to effective team working.
  • As we're committed to continuous improvement, you'll also be expected to actively look for opportunities to be more efficient and improve the service provision of the team.

What your day will look like as a Pensions Administrator

  • Providing an exceptional service to our customers, owning all customer requests through to a successful conclusion
  • Identifying, logging and resolving customer complaints as per FCA guidelines
  • Collaborating with service partners and investigating potential system issues
  • Back-office processing relating to Transfers In and Out of the business.
  • Aadopting 'Treating Customers Fairly' principles to ensure they are at the heart of all you say and do.
  • Delivering a 'Right First Time' approach to ensure a reduction in the cost of rework, errors and compensation.

About us

Embark Group is one of the largest retirement solutions providers in the UK. Operating from seven offices across the UK, we work closely with financial advisers and leading financial institutions to help them deliver long-term savings and investment solutions to their customers.

We're a technology-led business that provides an investment platform and a wide range of digital investments, pensions and workplace solutions. Embark has continuously been recognised by the WealthTech100 as one of the most innovative financial technology companies in 2019, 2020 and 2021.

Embark is part of Lloyds Banking Group, a leading UK-based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers with a clear purpose; to help Britain prosper. With more than 58,000 colleagues and 26 million customers, the Group operates through household names including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows.

What you will need

Delivering excellence is no easy task, particularly when you're transforming a business. So, we're looking for someone with the right experience and behaviours to join our team. The 'DNA' we look for starts with high proactivity and tenacity, the desire to deliver service excellence, attention to detail and a passion for both innovation and continuous improvement. As well as this, you'll need to have:

  • Experience of working in a financial services environment, preferably within Pension Transfers In and Out.
  • Excellent verbal, written and interpersonal communication skills.
  • Outstanding customer service skills and dedication to providing exceptional customer care.
  • Must be a self-motivator and self-starter.

About Working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes


• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 22 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies

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