Reservations Ticketing Coordinator
3 weeks ago
Join a dynamic team as a Ticketing Operations Specialist with a prominent Tour Operator.
As part of our client's Reservations Service Team, the ideal candidate will be tasked with ensuring the precise and timely issuance of tickets while swiftly managing schedule modifications.
Experience in ticketing and GDS is crucial for this position, and in return, the organization offers a competitive salary around £28k along with attractive benefits in the travel sector.
Key Responsibilities of the Ticketing Operations Specialist:
- Maintain up-to-date queues, including schedule changes, general inquiries, web requests, native issues, and re-issues.
- Conduct end-of-day checks to confirm all tickets have been successfully issued.
- Monitor fluctuations in fuel, tax, and fare rates, ensuring timely communication with agents and clients.
- Support the BSP Ticket Audit process.
- Track schedule changes and promptly inform agents and customers, executing necessary adjustments.
- Notify the crisis management team of any airline service disruptions affecting passengers and ensure adherence to contingency protocols.
- Assist with airline refunds, ensuring compliance with established guidelines.
- Investigate any received ADM's and, if necessary, dispute them with the airlines.
- Keep E-tracker refunds current and process them according to reports.
- Handle rebooking of flights, accommodations, and transfers as required.
- Provide out-of-hours support on a rotational basis or to cover for absences.
Essential Skills for the Role:
- A minimum of 2 years' experience in airline reservations or ticketing utilizing a GDS.
- Outstanding customer service abilities.
- Strong attention to detail and precision.
- Capability to maintain composure in a high-pressure environment.
- Proficient in organizing, prioritizing, and managing workloads to meet tight deadlines.
If you are interested in exploring this Ticketing Operations Specialist opportunity further, please consider applying online.
For additional roles available, please visit our website.
Succeed Recruitment Solutions - your source for top Travel, Multilingual, and Contact Centre positions.
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