Ticketing Operations Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Succeed Recruitment Solutions Full time

Join a dynamic team as a Ticketing Operations Specialist with a leading Tour Operator.

As part of our client's Reservations Service Team, the successful applicant will be tasked with ensuring the precise and timely issuance of tickets while efficiently managing schedule modifications.

Experience in ticketing and GDS is crucial for this position, and in return, our client offers a competitive salary around £28k, along with a bonus and exceptional benefits within the travel industry.

Key Responsibilities of the Ticketing Operations Specialist:

  • Maintain updated queues, including schedule changes, general inquiries, web requests, native requests, and re-issues.
  • Conduct end-of-day checks to confirm all tickets have been issued.
  • Monitor increases in fuel, tax, and fares, ensuring timely notifications to agents and clients.
  • Assist with the BSP Ticket Audit process.
  • Track schedule changes and promptly inform agents and customers, taking necessary actions.
  • Communicate with the crisis management team regarding any airline service disruptions affecting passengers, ensuring adherence to contingency plans.
  • Support airline refund processes, ensuring compliance with established guidelines.
  • Investigate any received ADM's and, if necessary, dispute them with the airlines.
  • Keep E-tracker refunds updated and process them according to reports.
  • Facilitate rebooking of flights, accommodations, and transfers as required.
  • Provide out-of-hours support on a rota basis or to cover for absences.

Essential Skills for the Role:

  • A minimum of 2 years' experience in airline reservations or ticketing using a GDS.
  • Outstanding customer service abilities.
  • Strong attention to detail and accuracy.
  • Capability to remain composed in a high-pressure environment.
  • Proficient in organizing, prioritizing, and managing workloads to meet tight deadlines.

If you are interested in exploring this Ticketing Operations Specialist opportunity further, please consider applying online.

For additional roles, please visit our website to discover other exciting opportunities available.

Succeed Recruitment Solutions - your destination for the best Travel jobs, Multilingual jobs, and Contact Centre jobs.



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