Groups Coordinator
6 days ago
About the Role
We are seeking a highly organized and communicative Groups Coordinator to join our team at Leonardo Royal Hotel Glasgow. As a Groups Coordinator, you will play a vital role in ensuring the smooth operation of group visits to our hotel.
Key Responsibilities
- Identify sales leads for future business and communicate these with the Sales team to drive revenue growth.
- Send weekly reservations reports to the hotels in your cluster to ensure they are prepared for incoming groups.
- Input rooming lists and confirm details with customers, requiring attention to detail to ensure accuracy.
- Ensure timely payment from customers prior to check-in date to maintain a positive cash flow.
- Load group offers and reservations into our system, utilizing Opera software to streamline processes.
- Develop a thorough knowledge of the Leonardo Hotels brand and product offerings to provide exceptional customer service.
Requirements
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Strong organizational and administrative skills, with a positive attitude and ability to work in a fast-paced environment.
- Ability to go above and beyond to ensure customer satisfaction and loyalty.
- Resilience and adaptability in a dynamic role with multiple priorities.
Why Choose Us
At Leonardo Royal Hotel Glasgow, we prioritize our colleagues' well-being and offer a supportive environment for growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping you succeed in your role.
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