Service Coordinator

5 days ago

Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time

About the Role

The GAP Group Limited is seeking a highly skilled and experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our Test, Inspection and Certification (TIC) team.

The Role

As a Service Coordinator, you will be responsible for:

  • Liaising with customers, suppliers, and internal stakeholders to ensure that enquiries are evaluated and prepared in line with customer requirements.
  • Assessing, quoting, and overseeing installation, load testing, and technically complex jobs.
  • Ensuring that engineers have the necessary equipment, support, and information to complete the works on schedule, on budget, and in accordance with the job specification.
  • Preparing and submitting the necessary RAMS, permits, and paperwork in advance of the job to ensure that works can commence as scheduled.

About You

To be successful in this role, you will need to demonstrate:

  • Proven experience within an administrative role scheduling works, managing team diaries, and dealing with customer queries.
  • Excellent customer service skills, both over the phone and via email.
  • Ability to work effectively within a fast-paced environment while managing conflicting priorities.
  • Proficient in Microsoft Office, including Excel and Word.
  • Candidates with experience of working in the lifting equipment industry would be preferred, although this is not essential as full training will be provided.

About Us

The GAP Group Limited is a leading provider of hire solutions throughout the UK. We offer a range of benefits, including:

  • Competitive salary and bonus scheme.
  • Up to 25 days annual leave plus bank holidays.
  • The option to buy up to 5 days additional leave.
  • Contributory Pension Scheme.
  • Life Assurance.
  • Employee Welfare Fund (Company-funded social events).
  • Cycle to Work Scheme.
  • Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).

We are an equal opportunities employer and welcome applications from all qualified candidates.

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