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Group Sales Coordinator

3 months ago

Glasgow, Glasgow City, United Kingdom Marriott Full time

Job Number

Job Category Reservations

Location Courtyard Glasgow SEC, 16 Stobcross Road, Glasgow, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Hotel Co 51. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Co 51 is expanding and is currently looking for a Group Sales Coordinator to join our team in Glasgow.

As Group Sales Coordinator you will be part of the Group Reservations team of Hotel Co 51, more info about our company please see below.

The Group Sales Coordinator supports sales colleagues, plus group planning team with administration duties.

Prepares customer contracts in a highly accurate and efficient manner.

Ensures business is turned over to the hotels properly and in a timely fashion for proper service delivery in accordance with brand standards.

Enters blocks, all enquiries and records turned down and enquiry only leads, to ensure accurate capture of all enquiries

Manages the generic email enquiry log and distribution to the team, ensuring accurate tracking of all leads via the system.

SPECIFIC DUTIES

Ensures Diary Management Systems are updated with all activities as appropriate

Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard

Manages all administrative duties relevant to the Group & Event Booking function supporting the Group Sales Leader

Produces daily, weekly, monthly reports accurately using the Opera system and enquiry log statistics

Manages the distribution of the generic Group email account, organizing the coordination of leads according to the set parameters given, plus providing accurate tracking for response times and duplicate bookings

Understands the overall market and concept of Group and Event booking

Effectively manages and develops relationships with key internal and external stakeholders

Transfers accurate, complete and timely information to operating departments at the properties.

Experience

Relevant, proven strength within an administrative environment

Skills and Knowledge

Strong organization skills

Good attention to detail

Clear communicator fluent in English (and other languages a plus)

Knowledge of contractual agreements and legal implications

Knowledge of group and conference business

Knowledge of operations and associated challenges for all brands

Effective decision-making skills

Ability to influence others

Strong problem-solving skills

Ability to use standard software applications and hotel systems including Opera, Microsoft Office, Internet, MARSHA etc.

Good analytical skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g., associates, customers, vendors

Education or Certification

High School Diploma or equivalent required.

This company is an equal opportunity employer.

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At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.