Groups Coordinator

2 weeks ago

Glasgow G, Glasgow, United Kingdom Leonardo Royal Hotel Glasgow Full time

Be Yourself Be a Bold Team Player Be Leonardo

As a Groups Coordinator, youll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because youll be stepping into a busy role Youll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner.


Some of the perks you could enjoy include:

  • Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break youve been dreaming of
  • Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
  • Meals on duty
  • Talent referral scheme: earn yourself a bonus for recommending a friend to join us
  • We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
  • The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
  • Ongoing job-related training programmes with clear paths for progression

If youre our ideal Groups Coordinator, you will:

  • Be yourself
  • Be a great communicator and able to build strong customer relationships to increase guest experience
  • Have great organisational and administrative skills with a positive attitude
  • Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
  • Be resilient this is a fast-paced role

Here are some of the key responsibilities as Groups Coordinator:

  • Identifying sales leads for future business, and communicating these with the Sales team
  • Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
  • Inputting rooming lists and confirm the details with your customers attention to detail is key
  • Ensuring payment is made by your customers prior to check-in date
  • Loading group offers and reservations into our system we use Opera so its brilliant if you already have experience with it
  • Developing a thorough knowledge of the Leonardo Hotels brand and product

Why come join us?

We look after our colleagues just as well as we look after our guests. Once youre part of the team, youre part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us


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