Senior Patient Pathway Coordinator
3 weeks ago
Position Overview: We are looking for a dedicated Patient Pathway Coordinator to enhance our dynamic Hip and Knee Team at the Nuffield Orthopaedic Centre.
Role Summary: The ideal candidate will be a proactive and enthusiastic professional who thrives in a fast-paced environment, contributing positively to our supportive team in Oxford.
Key Responsibilities:
- Serve as the primary contact for consultants and clinic teams, ensuring an overview of all administrative workflows and maintaining consistency across services.
- Collaborate closely with the administrative team to understand individual roles and provide support, coordinating coverage during absences to ensure uninterrupted service.
- Handle telephone inquiries from patients, caregivers, GPs, and other service users with professionalism, ensuring their needs are met or directing them to the appropriate personnel.
- Manage the patient pathway effectively, overseeing follow-up appointments, inpatient admissions, and all related administrative tasks to ensure patients are tracked through their treatment journey.
- Actively oversee the 18-week RTT pathway by conducting monthly validations and monitoring outpatient and inpatient patient lists.
- Coordinate multidisciplinary team meetings, taking and distributing minutes, and ensuring all action items are completed.
- Oversee the scheduling of clinic appointments for new patients through the Choose and Book system, liaising with the Senior Pathway Administrator regarding capacity issues.
- Manage all correspondence, ensuring urgent matters are addressed promptly and that all paperwork is scanned into patients' electronic records efficiently.
- Supervise the transcription of clinic letters and other correspondence using the digital dictation system, ensuring accuracy and timely dispatch.
- Ensure all patient referrals are processed according to Trust protocols, registered efficiently, and scanned into electronic records without delay.
- Regularly review future clinics to ensure adequate coverage is arranged with the medical team and address any booking discrepancies proactively.
- Obtain necessary diagnostic tests and hospital notes for clinics as required.
- Understand the complaints procedure and utilize initiative to resolve patient concerns, escalating issues when necessary.
- Liaise with the Deputy Administration Manager to ensure effective clinic management, particularly regarding cancellations or changes to appointments.
- Perform any additional duties as assigned by the Deputy Administration Manager.
About Us: Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the UK, offering a comprehensive range of general and specialized clinical services while serving as a hub for medical education, training, and research.
Our core values of compassion, respect, learning, delivery, improvement, and excellence guide our commitment to providing high-quality healthcare to our patients and the community.
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