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Patient Pathway Administrative Coordinator
2 months ago
Position Overview
We are seeking a dedicated and enthusiastic individual to become a vital part of our Ophthalmology Directorate, excelling in a dynamic and demanding environment. The successful candidate will possess experience within the NHS and a thorough understanding of the 18-week patient pathway. Exceptional organizational skills, strong communication capabilities, and the ability to thrive under pressure as a collaborative team member are crucial.
Key Responsibilities
- Maintain a high level of focus and precision in all tasks.
- Handle incoming and outgoing calls through the designated communication system, ensuring appropriate actions are taken in alignment with Trust Values.
- Oversee the filing and scanning systems along with other essential administrative duties.
- Work independently with minimal oversight from the Patient Pathway Coordinators.
- Communicate cancellations to all relevant stakeholders, providing reasons for such changes.
- Exhibit flexibility to cover for colleagues during periods of absence as needed.
- Uphold the confidentiality of all electronically stored and written information, particularly patient-related data, in accordance with Data Protection and Patient Confidentiality policies.
- Adhere to the Data Protection Act, Acceptable Use Policy, Social Media Policy, and all relevant legislation regarding confidential information.
- Comply with the dress code and uniform policy by wearing the designated department attire at all times.
- Perform any other reasonable tasks as requested by the management team, which may include assisting other administrative departments within the service.
- Ensure that all relevant prior approval requests are entered into the authorization system before any patient treatment.
About Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust is among the largest NHS teaching trusts in the UK, offering a comprehensive range of general and specialized clinical services. It serves as a hub for medical education and training, comprising four hospitals.
Our values, standards, and behaviors shape the quality of clinical care we provide and the professional relationships we cultivate with our patients, colleagues, and the broader community.
Our Commitment to Excellence
We are dedicated to delivering compassionate excellence, focusing on our core values of compassion, respect, learning, delivery, improvement, and excellence. These principles place patients at the center of our efforts and underpin the high-quality healthcare we aspire to provide.
Job Responsibilities
- Ensure that patient records and clinical details, including outpatient referrals, are accurately entered into the electronic patient record system in a timely manner, adhering to the Trust's Elective Access Policy and Data Quality standards.
- Log and schedule appointments in the electronic system as per the Trust's Elective Access Policy, assisting the Patient Pathway Coordinators in ensuring all referrals are clinically triaged within 48 hours of receipt.
- Manage appointment dates for patients on the Electronic Referral System according to clinical priority and waiting times, while daily overseeing the Appointment Slot Issues list.
- Support the Patient Pathway Coordinators in managing and maintaining the appointment booking lists.
- Take appropriate actions following patient and hospital cancellations to maximize the utilization of elective outpatient capacity and keep patients informed.
- Verify that the 18-week RTT pathway for patients is accurate in the electronic system before making any changes to their pathway.
- Proactively monitor outpatient clinics, alerting the Patient Pathway Coordinators to any overbooking or underbooking issues.
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C.
- Strong understanding of patient pathways.
- Commitment to maintaining high standards and quality of work.
Desirable
- Willingness to enhance computer technology skills.
Experience and Skills
Essential
- Experience with a comprehensive range of IT and patient data systems.
- Excellent scheduling and diary management skills.
- Strong written and verbal communication skills.
Desirable
- Familiarity with the Trust's Elective Access Policy.
Interpersonal and Communication Skills
Essential
- Accurate data entry, typing, and verification skills.
- Excellent literacy, numeracy, and communication skills, both verbal and written.
- Highly diplomatic and professional demeanor.
- Positive and enthusiastic attitude.
Desirable
- Experience collaborating with clinicians.
