Regulatory Governance Director

6 days ago

Norwich, Norfolk, United Kingdom Aviva Full time
Job Description

Regulatory Governance Senior Manager – Salary circa £70,000

About the Role

We are seeking an experienced Regulatory Governance Senior Manager to lead our Risk & Governance Customer Communications Framework Team. As a key member of our Risk & Governance team, you will be responsible for working with the business to embed and enhance business processes, guidance, tools, and methodologies underpinning our frameworks.

Key Responsibilities

  • Lead the framework team and provide guidance to a virtual team across the UKGI business to ensure our communications deliver good outcomes for our customers.
  • Provide risk-focused assurance against framework adherence, targeting rapid identification of enhancement areas and support remediation.
  • Develop and maintain the UKGI communications frameworks and supporting tools, ensuring continuous enhancement and delivery of robust insightful reporting and analysis.
  • Collaborate with the business to design and deliver assurance to monitor framework adherence, and provide oversight reporting to senior committees and forums.
  • Drive the identification of opportunities for automation and AI in the delivery of good customer outcomes, assurance approaches, reporting, and analysis.

Requirements

  • Expertise in risk, control, and assurance methodology and its operation within the Financial Services Industry.
  • Understanding of Consumer Duty regulatory requirements and customer communications.
  • Excellent stakeholder management skills, with effective communication and influencing abilities.
  • Advanced planning, prioritising, and organisational skills, with the ability to manage multiple tasks and projects.
  • Strong analytical skills and a critical thinker, using data to build reporting, interpret output, identify trends, and demonstrate good outcomes for customers.
  • Experience of leading people, including virtual teams across business areas and reporting lines.

What We Offer

  • Salary circa £70,000 (depending on location, skills, experience, and qualifications).
  • Bonus opportunity - 12% of annual salary (actual amount depends on performance and Aviva's).
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.

Working with Us

We flex locations, hours, and working patterns to suit our customers, business, and you. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

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