Regulatory Governance Manager

2 weeks ago

Norwich, Norfolk, United Kingdom Aviva Full time

About the Role

As a Regulatory Governance Manager at Aviva, you will be responsible for owning, maintaining, and delivering continuous enhancement to our Risk & Governance Customer Communications Framework. This challenging role combines data analysis, report building, and regulatory expertise, requiring a strong attention to detail and a natural interest in understanding and interpreting regulation.

Key Responsibilities

  • Provide first-line assurance to ensure that key customer communications framework controls and processes across the business are fit for purpose and operating effectively to mitigate risks to our customers and our business.
  • Manage and develop our customer insight and workflow management tool, delivering advanced reporting and analysis.
  • Develop and deliver assurance and reporting, including provision of management information with qualitative insight, to inform senior governance and oversight forums.
  • Advocate for our customers and represent our regulators' perspective, protecting our customers and our business.

Requirements

  • Expertise in risk, control, and assurance methodology and its operation within the Financial Services Industry.
  • Understanding of Consumer Duty regulatory requirements and customer communications.
  • Good stakeholder management skills, including effective communication and influencing.
  • Strong analytical skills and a critical thinker, using data to build reporting, interpret the output, identify trends, and demonstrate how we ensure good outcomes for our customers.
  • Planning, prioritizing, and organizational skills, and the ability to manage multiple tasks and projects, learning quickly.

What We Offer

  • Salary between circa £50,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 10% of annual salary (Actual amount depends on your performance and Aviva's)
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

About Aviva

Aviva is a leading insurance company that is committed to making a positive impact on people's lives. We believe in creating a workplace that is inclusive and welcoming to everyone, and we are proud to be a Disability Confident employer. We offer a range of benefits and flexible working options to support our colleagues in achieving a better work-life balance.

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