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Regulatory Governance Senior Manager

2 months ago

Norwich, Norfolk, United Kingdom Aviva Full time
About the Role

We are seeking an experienced Senior Manager to lead our Risk & Governance Customer Communications Framework Team. As a key member of our team, you will be responsible for leading the development and implementation of our customer communications frameworks and ensuring adherence to regulatory requirements.

Key Responsibilities
  • Lead the development and implementation of our customer communications frameworks
  • Provide guidance and oversight to a virtual team across the business to ensure effective customer communications
  • Design and deliver efficient, effective, and insightful processes, tools, and reporting to ensure good customer outcomes
  • Risk-focused assurance against framework adherence, targeting rapid identification of enhancement areas and support for remediation
  • Advocate for customers and represent the regulator's perspective
Requirements
  • Expertise in risk, control, and assurance methodology and its operation within the Financial Services Industry
  • Understanding of Consumer Duty regulatory requirements and customer communications
  • Excellent stakeholder management skills, particularly effective communication and influencing
  • Advanced planning, prioritizing, and organizational skills, with the ability to manage multiple tasks and projects
  • Strong analytical skills and a critical thinker, using data to build reporting, interpret output, identify trends, and demonstrate good customer outcomes
  • Experience leading people, including virtual teams across business areas and reporting lines
What We Offer
  • Salary circa £70,000 (dependent on location, skills, experience, and qualifications)
  • Bonus opportunity - 12% of annual salary
  • Generous pension scheme - Aviva will contribute up to 14%, dependent on what you put in
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
  • Make your money go further - up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies, including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools