Sales Operations Assistant

6 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Hales Group Limited Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Support Administrator to join our team at Hales Group Limited. As a Sales Support Administrator, you will play a crucial role in ensuring the smooth processing of orders and maintaining excellent customer relations.

Key Responsibilities
  • Order Processing: Accurately process customer orders, ensuring all details are correct and handled promptly.
  • Customer Interaction: Respond to customer inquiries, providing information, resolving issues, and ensuring a high level of customer satisfaction.
  • Sample Management: Coordinate and send out product samples to customers, tracking delivery and following up as needed.
  • Stock Management: Regularly check stock levels, coordinating with the warehouse to ensure timely order fulfillment.
  • Sales Data Management: Maintain and update customer databases and sales records, generating reports to support sales strategies.
  • CRM System Management: Utilize CRM software to track sales activities, manage customer interactions, and monitor sales pipelines.
  • Support Sales Campaigns: Assist in the preparation and distribution of sales materials, presentations, and proposals. Coordinate with marketing to support promotional campaigns and product launches.
  • Liaison with Other Departments: Coordinate with finance for accurate billing and invoicing, and work with logistics to manage delivery schedules and resolve shipping issues.
  • Customer Relationship Management: Follow up on leads, manage customer queries, and handle complaints, escalating issues as necessary to ensure customer satisfaction.
  • Administrative Support: Schedule and organize meetings, appointments, and travel arrangements for the sales team, and prepare necessary documents.
  • Order Tracking and Follow-up: Monitor the status of orders from initiation to delivery, keeping customers informed and addressing any fulfillment issues promptly.
Requirements
  • Attention to Detail: High level of accuracy in managing orders and stock levels, with a focus on delivering excellent service.
  • Communication Skills: Strong written and verbal communication skills, capable of handling a variety of customer interactions professionally.
  • Positive Attitude: A proactive and positive approach to problem-solving and teamwork.
  • Organisational Skills: Ability to manage multiple tasks effectively, ensuring deadlines are met and processes run smoothly.
  • Flexibility: Comfortable working both independently and as part of a team, with one day working from home.
  • Product Knowledge: Willingness to develop an in-depth understanding of the company's products and services to better assist customers and support the sales team.
Working Hours and Benefits

We offer a competitive salary of £25,000 - £27,000 per annum, depending on experience, and a range of benefits including company pension, on-site parking, and a supportive, friendly work environment.

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