Senior Sales Operations Manager

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office

Company Overview:
Thermo Fisher Scientific Inc. is on the lookout for a dynamic individual with outstanding work ethics and ambition to fill the role of Senior Sales Operations Manager.

Position Overview:
The Senior Manager for Sales Enablement & Tools will spearhead the team responsible for the introduction and maintenance of our sales tools and processes. This position will manage the development, implementation, and effective use of our sales tools and processes in collaboration with IT, global Marketing, Sales, and Commercial Excellence. Currently, our tools are primarily centered around SFDC, with plans for expansion to include CPQ and additional sales technologies.

Key Responsibilities:
  • Develop a roadmap for Sales enablement and tools that aligns with the Commercial strategy.
  • Introduce and strategize best practices, new tools, and technologies to enhance sales team performance (e.g., digital infrastructure, AI, machine learning).
  • Identify, allocate resources, and lead the execution of roadmap projects (e.g., SFDC enhancements, CPQ rollout).
  • Establish business reporting and analytics to monitor and enhance tool utilization.
  • Stay informed about the latest developments in sales tools and leverage best practices.
  • Act as a contributing member of the sales tool Steering Committees.
  • Oversee projects aimed at improving sales effectiveness within commercial operations.
  • Develop and implement governance policies, procedures, and processes to ensure data integrity and maintenance.
  • Collaborate with the IT team to deliver sales tool functionalities that meet business requirements.
  • Create training and support resources to facilitate effective sales tool utilization by users.
  • Foster the development of the direct team through coaching and mentoring.

Required Qualifications:
  • 8+ years of relevant professional experience.
  • 3+ years of leadership experience in management or supervisory roles.
  • Proficient knowledge and experience with CRM tools (preferably SFDC).
  • Exceptional communication, presentation, analytical, and project management skills.
  • Proven ability to drive cross-functional projects to completion, navigate geographic boundaries, overcome organizational resistance, and influence without direct authority.
  • Experienced in identifying and introducing innovative solutions, including developing and presenting strategic roadmaps.

Preferred Qualifications:
  • Bachelor's degree or equivalent professional experience.
  • SFDC certifications.
  • Experience with SAP and web-based configuration tools.

Diversity and Inclusion:
At Thermo Fisher Scientific, we value diversity and inclusion. We are an equal opportunity employer committed to creating a work environment that is inclusive of all individuals. We also offer reasonable accommodations for job seekers with disabilities throughout the application process.

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