Night Operations Supervisor

3 weeks ago

Horley, Surrey, United Kingdom WH Smith Retail Holdings Limited Full time
Position Overview

Nights Team Leader - WHSmith

Contract Type: Permanent

Working hours: 3 on 3 off, 6pm till 6am

As a Nights Team Leader at WHSmith, you will play a pivotal role in guiding and motivating your team to deliver outstanding customer service, achieve business goals, and foster a supportive work environment that encourages personal and professional growth. We strive for a culture where both our customers and employees feel proud to be part of our journey.

Key Requirements:
  • Five years of continuous references are necessary to obtain an airport pass, which includes employment or educational references without any gaps.
  • A Criminal Records Bureau Check will be conducted by WHSmith upon successful application.
  • Photographic identification, such as a passport or UK Driving Licence, is required.
Responsibilities of a Nights Team Leader:
  • Leading and engaging your team to uphold high standards and achieve results aligned with the Trading plan.
  • Fostering a culture of learning, support, and recognition by identifying opportunities for skill development, product knowledge, and self-awareness.
  • Providing support to colleagues in an inclusive environment where everyone feels valued.
  • Instilling a sense of pride within the store to ensure safe and legal operations.
Desired Qualifications:
  • Recent experience in retail leadership or a similar field, ideally in a fast-paced setting, with a solid understanding of KPIs.
  • Proven ability to lead by example, actively participating and assisting your team on the shop floor.
  • Flexibility to support other locations as needed.
  • Strong relationship-building skills with effective communication abilities.
  • Experience in facilitating employee training and development, motivating teams to excel.
Employee Benefits:

At WHSmith, we recognize your hard work and dedication. In addition to your salary, pension scheme, paid annual leave, and employee discounts, we offer a variety of deals from retail partners to help you save money and create memorable experiences, whether through dining, outings, or entertainment.

We are committed to supporting your well-being through our Employee Assistance Programme, providing guidance for physical, mental, and financial health.

About WHSmith:

WHSmith boasts a rich history and is expanding rapidly, particularly in airports, hospitals, rail stations, and motorway services. Our mission is straightforward: to provide our products to everyone on their journeys. Our InMotion brand, a leader in digital accessories, continues to thrive, delivering exceptional customer experiences with the latest technology. We have established valuable partnerships with brands like M&S and Costa Coffee to enhance our offerings across the UK. As we progress, our goal remains clear: to improve every journey in life.

WHSmith is proud to be an inclusive employer, ensuring that all colleagues feel welcome and free to express their true selves.

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