Client Services Specialist

3 weeks ago

London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

Join Our Mission to Deliver Excellence

As a Client Services Specialist, you will play a pivotal role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix offerings, which may encompass technical, functional, or operational aspects. You will be expected to resolve issues promptly, manage your workload effectively, and escalate matters when necessary. This position offers an excellent opportunity to deepen your understanding of financial trading and interpret essential performance metrics.

The Customer Success Team is dedicated to fostering engagement through meaningful interactions with our clients. We aim to create value and instill confidence in our solutions, ensuring high levels of client satisfaction. Our culture promotes collaboration and partnership, motivating and inspiring individuals to excel. Our objective is to ensure that every client is aware of the tools available to them, enabling them to achieve their goals efficiently and accurately.

This role provides a pathway for career advancement within the financial services sector.

ISS-LiquidMetrix stands as an independent provider of Transaction Cost Analysis (TCA), Execution Quality, Market Abuse, and Pre-Trade Analysis services across all public orders and trades executed on global platforms. Our clientele includes both buy-side and sell-side firms, as well as exchanges and regulators seeking actionable insights and analysis. The LiquidMetrix suite is committed to assisting clients in fulfilling their best execution regulatory and performance obligations by delivering industry-leading client service and trade analytics. We recognize that each client possesses a unique investment strategy, necessitating tailored solutions to meet their specific requirements.

Key Responsibilities

  • Deliver support to clients through various channels including phone, email, and in-person interactions.
  • Facilitate new user licenses and provide training sessions.
  • Accurately diagnose and investigate issues, responding to client requests in a professional and timely manner.
  • Collaborate with subject matter experts to jointly resolve complex inquiries.
  • Acquire and maintain comprehensive knowledge of ISS-LiquidMetrix product suites and their operational environments.
  • Understand and address intricate financial queries on conceptual and practical levels.
  • Provide detailed assistance regarding product features, functionalities, and technical architecture.
  • Ensure compliance with contractual obligations related to client SLAs and KPIs.
  • Monitor client engagement and product usage to keep clients informed and involved.
  • Analyze user activity to identify underutilized accounts and propose proactive solutions to enhance engagement.
  • Collaborate with internal teams to address custom client requests.
  • Build strong working relationships with colleagues in Client Success and across the organization.
  • Participate in internal projects to drive continuous improvement.

Qualifications

  • A degree (or equivalent) in Computer Science, Finance, Engineering, Mathematics, or Statistics.
  • 2-3 years of relevant experience, particularly in Customer Service.
  • A keen interest in pursuing a career in Finance.
  • Proficient in using ticketing and documentation systems such as Jira, Confluence, and OneNote.
  • Intermediate to advanced skills in Microsoft Excel (including pivots, macros, and charting) and basic SQL knowledge (Select, Update, Delete, Joins, Stored Procedures).
  • Strong analytical abilities with a knack for understanding complex technical issues.
  • A client-focused mindset with the enthusiasm to achieve results and ensure customer satisfaction.
  • Professional etiquette and relationship-building skills.
  • Ability to thrive under pressure and tackle complex challenges.
  • Familiarity with the financial services industry, particularly in Best Execution, TCA, and Surveillance, is advantageous.

What You Can Expect from Us

At ISS STOXX, our people are the driving force behind our success. We are committed to attracting and retaining the most talented individuals in the industry, providing them with the resources and support necessary to enhance their career, health, and overall well-being.

We prioritize fostering a culture of diversity and inclusion, investing in our workforce to ensure a workplace that is equitable and inclusive.

Let’s empower, collaborate, and inspire one another.

About ISS STOXX

ISS STOXX GmbH is a premier provider of research and technology solutions for the financial market. Established in 1985, we deliver top-tier benchmark and custom indices globally, aiding clients in identifying investment opportunities and managing portfolio risks. Our services encompass corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX employs over 3,400 professionals across 33 locations worldwide, serving approximately 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk.

Specifically, ISS LiquidMetrix offers a comprehensive range of services, including Transaction Cost Analysis (TCA), execution quality, market abuse, and pre-trade analysis across all public orders and trades executed on European venues. Our clients include sell-side and buy-side firms, exchanges, and regulators requiring actionable analysis, reports, compliance tools, and global coverage.

For more information, please visit our website.

  • Reinsurance Client Service Specialist

    1 week ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Reinsurance Client Service Technician to join their expanding Reinsurance Team. As a key member of the team, you will be responsible for providing exceptional client service and technical support to internal and external clients.Key ResponsibilitiesProcess Reinsurance Premium and...

  • Client Services Associate

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly articulate and credible Client Services Associate to join our growing team at Hays Specialist Recruitment Limited. As a Client Services Associate, you will be the first point of contact for our clients, providing exceptional service and support.Key ResponsibilitiesHandle inbound queries from clients, providing timely and...

  • Client Services Associate

    2 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly articulate and credible Client Services Associate to join our growing team at Hays Specialist Recruitment Limited. As a Client Services Associate, you will be the first point of contact for our clients, providing exceptional service and support.Key ResponsibilitiesHandle inbound queries from clients, providing timely and...

  • Client Onboarding Specialist

    9 hours ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking an experienced Client Onboarding Specialist to join our team at Hays Specialist Recruitment Limited. As a Client Onboarding Specialist, you will play a critical role in ensuring a smooth and timely transition of new clients into our client's funds.Key Responsibilities:Coordinate and support client transitions into new funds,...

  • Client Onboarding Specialist

    10 hours ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking an experienced Client Onboarding Specialist to join our team at Hays Specialist Recruitment Limited. As a Client Onboarding Specialist, you will play a critical role in ensuring a smooth and timely transition of new clients into our client's funds.Key Responsibilities:Coordinate and support client transitions into new funds,...

  • Client Onboarding Specialist

    7 hours ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role:Hays Specialist Recruitment Limited is seeking a highly skilled Client Onboarding Specialist to join their dedicated Transitions team in investment operations. This is a fantastic opportunity for a motivated individual with 1-2 years of experience in client servicing, middle office, or back office operations to transition into a project...

  • Client Onboarding Specialist

    12 hours ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role:Hays Specialist Recruitment Limited is seeking a highly skilled Client Onboarding Specialist to join their dedicated Transitions team in investment operations. This is a fantastic opportunity for a motivated individual with 1-2 years of experience in client servicing, middle office, or back office operations to transition into a project...

  • Technical Client Services Specialist

    6 days ago

    London, Greater London, United Kingdom LNRS Data Services Ltd Company Full time

    Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at LNRS Data Services Ltd Company. As a key member of our technical support team, you will play a vital role in delivering exceptional customer experiences for our clients.About the RoleThis is a customer-facing role that requires a...

  • Technical Client Services Specialist

    1 day ago

    London, Greater London, United Kingdom LNRS Data Services Ltd Company Full time

    Technical Customer Support SpecialistWe are seeking a highly skilled Technical Customer Support Specialist to join our team at LNRS Data Services Ltd Company. As a key member of our technical support team, you will play a vital role in delivering exceptional customer experiences for our clients.About the RoleThis is a customer-facing role that requires a...

  • Senior Client Onboarding Specialist

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role:Hays Specialist Recruitment Limited is seeking a highly skilled Senior Client Onboarding Specialist to join our team. As a Senior Client Onboarding Specialist, you will be responsible for taking full ownership of client onboarding for our client, a leading private wealth manager.Key Responsibilities:Conduct quality assurance checks to ensure...

  • Senior Client Onboarding Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role:Hays Specialist Recruitment Limited is seeking a highly skilled Senior Client Onboarding Specialist to join our team. As a Senior Client Onboarding Specialist, you will be responsible for taking full ownership of client onboarding for our client, a leading private wealth manager.Key Responsibilities:Conduct quality assurance checks to ensure...

  • Graduate Client Services Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly motivated and personable Graduate to join our client's small team in North London. As a key member of the team, you will be responsible for providing exceptional customer service to both B2B and B2C clients.Key ResponsibilitiesAssist the Customer Service Manager in handling customer inquiries and resolving issuesProvide a...

  • Client Services Specialist

    3 weeks ago

    London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Dynamic Client Support Team As a Client Support Associate, you will play a crucial role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix offerings, which may encompass technical, functional, or operational aspects. You will be...

  • Client Services Specialist

    3 weeks ago

    London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Be Part of a Collaborative Environment As a Client Support Associate, you will play a vital role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix suite, which may encompass technical, functional, or operational aspects. You will be expected...

  • Client Relationship Specialist

    3 weeks ago

    London, Greater London, United Kingdom Bloom Procurement Services Full time £27,000 - £30,000

    Client Relationship Specialist, Remote - Comprehensive health cashback program - Opportunities for professional development - Dedicated day for community service - Engaging company social gatherings - Cycle to Work initiative - Employee Support Program - Pension Plan - Employee Feedback – Hive HR Engagement Survey and Open Door Policy - Electric...

  • Reinsurance Client Service Advocate

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Reinsurance Client Service Advocate to join our expanding Reinsurance Team. As a key member of our team, you will be responsible for providing exceptional client service and technical support to our clients and reinsurers.Key ResponsibilitiesProcess Reinsurance Premium and claims with accuracy and...

  • Reinsurance Client Service Advocate

    1 day ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Reinsurance Client Service Advocate to join our expanding Reinsurance Team. As a key member of our team, you will be responsible for providing exceptional client service and technical support to our clients and reinsurers.Key ResponsibilitiesProcess Reinsurance Premium and claims with accuracy and...

  • Compensation Specialist

    3 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:We are seeking a highly experienced Compensation Specialist to join our team at Hays Specialist Recruitment Limited. As a Compensation Specialist, you will be responsible for partnering with senior leaders to develop and implement compensation strategies that drive business results.About the Role:This is a senior-level position that requires a...

  • Talent Acquisition Specialist

    3 weeks ago

    London, Greater London, United Kingdom Client Server Full time

    Talent Acquisition Specialist / Technical RecruiterAre you experienced in the field of Technology Recruitment?Join Client Server, a prominent consultancy in technology recruitment. Our unique split-desk model enables us to excel in sourcing outstanding candidates for a wide range of clients, including innovative tech start-ups, software development firms,...

  • Client Service Specialist

    10 hours ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Specialist to join our team at Tbwa Chiat/Day Inc. As a key member of our Client Services team, you will be responsible for ensuring the smooth execution of client campaigns and providing exceptional service to our clients.Key ResponsibilitiesClient Retention and Satisfaction:...