Client Service Specialist

4 days ago


London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
About the Role

We are seeking a highly skilled and experienced Client Service Specialist to join our team at Tbwa Chiat/Day Inc. As a key member of our Client Services team, you will be responsible for ensuring the smooth execution of client campaigns and providing exceptional service to our clients.

Key Responsibilities
  • Client Retention and Satisfaction: Facilitate client retention and satisfaction through quality creative output and excellent operational and servicing standards.
  • Campaign Management: Manage client campaigns from start to finish, including creator sourcing, content review, and campaign performance tracking.
  • Creator Sourcing and Management: Source and manage a network of creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, and Snapchat.
  • Creative Briefing and Content Review: Develop and issue creative briefs, review content for quality and compliance, and provide feedback to creators.
  • Campaign Performance and Tracking: Work closely with the Manager to track campaign performance, update campaign trackers, and provide regular reports to clients.
Requirements
  • Experience: 1+ years of experience in the creator and influencer landscape.
  • Skills: Strong detail-oriented, organizational, and interpersonal skills, with a creative and curious mindset.
  • Education: Bachelor's degree in Marketing, Communications, or a related field.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including private medical insurance, health cash plan, and 25 days of PTO.
  • Flexible Work Environment: We provide a flexible work environment that allows employees to work productively in a setting that best suits their needs.
  • Professional Development: We offer opportunities for professional development and growth, including training and mentorship programs.


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