Care Coordinator

3 days ago


Swinton, Manchester, United Kingdom Home Instead Full time

About the Role

The Care Coordinator is responsible for coordinating the care services provided by Home Instead to our clients. This role requires a high level of organization and communication skills to ensure that our clients receive the best possible care.

Key Responsibilities

  • Coordinate care professionals' schedules on a daily, weekly, and fortnightly basis.
  • Coordinate and maintain monthly client schedules in our Home Instead Back Office System.
  • Identify and report strategic business opportunities and needs.
  • Enter and maintain accurate Client and Care Professionals records on our Home Instead Back Office Software.
  • Provide an up-to-date report for out-of-hours cover.

Requirements

  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience working in a scheduling role.
  • Tenacious problem solver.
  • Enjoys working in a dynamic team environment and remains calm under pressure.
  • Be organized and flexible to meet the needs of the business.
  • Must have full driving license and means of transport if required within the territory to visit clients.
  • IT Literate – good working knowledge of MS Office, CRM software & Excel.
  • Ability to pick up new systems quickly.
  • Be part of our "on-call" team.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology including providing support and training to Care Professionals.
  • Must understand the importance of confidentiality working within current legislation.


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