Client Relations Specialist

4 weeks ago


Northampton, Northamptonshire, United Kingdom Ricoh Full time

Key Responsibilities:

  • Deliver exceptional client support to both external and internal stakeholders by providing initial technical guidance utilizing the available online resources, aiming for immediate resolution to minimize the necessity for field engineers.
  • Identify and escalate unresolved issues to the designated resolution teams within the stipulated timeframes to ensure compliance with service level agreements.
  • Confirm that any billable services have the necessary approval from the requester to meet financial and revenue objectives.
  • Facilitate general client service, directing inquiries to relevant departments such as Accounts Receivable, and addressing client questions to maintain the highest standards of service.
  • Advocate for company initiatives as needed, such as digital services, to improve client satisfaction and overall company performance.
  • Assist the Consumable Order team as required by validating order specifications, processing orders when necessary, and managing client inquiries related to orders while considering organizational costs and contractual obligations.
  • Ensure the accuracy of the database by verifying client information and maintaining records.
  • Comply with company policies and procedures, whether organizational or task-specific, to ensure proper governance.

Preferred Qualifications:

  • Strong telephone communication skills for effective client interaction.
  • Proficient client management abilities.
  • Effective written communication skills for interaction with both internal and external parties.
  • Familiarity with relevant systems and operational procedures.
  • Analytical problem-solving capabilities.
  • Negotiation proficiency.
  • Understanding of the company's client demographic.
  • Connectivity expertise.
  • Competent computer skills.
  • Ability to serve as a point of escalation for technical resolution teams.

What We Offer:

We seek individuals who bring their unique perspectives, strengths, and ideas. Your distinct energy will be matched with opportunities to shape the future.

In return for your dedication, we provide:

  • Alignment with role expectations.
  • A comprehensive compensation package featuring a competitive salary, performance bonuses, and company benefits, including:
    • Generous holiday allowance.
    • Two days of special leave annually for community service.
    • Additional holiday purchase options.
    • Flexible retirement plans to support your overall well-being, including emotional and financial health resources, life insurance, and will preparation services.
    • Health coverage, gym memberships, travel, and retail discounts.
    • Company vehicle or allowance (specific to the role).
    • Bicycle-to-work scheme.
  • Opportunity to be part of a global organization.


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