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Client Relations Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Interaction - Kettering Full time

Position:
Client Relations Specialist

Employment Type: Permanent
Work Schedule: Full-time
Role Overview

This position serves as the primary point of contact for customer inquiries and order management across a diverse range of products and services, including software, hardware, training, support, and administrative functions.

You will be responsible for generating orders and quotes (utilizing NAV) while providing expert guidance to customers to ensure they select the appropriate products for their needs. Your role will be crucial in supporting individuals with visual impairments, acting as the main liaison for customers, resellers, and potential clients across various regions.

Core Responsibilities

  • Manage all incoming sales inquiries via phone, email, web, and interdepartmental communications with professionalism and efficiency.
  • Foster and enhance relationships with customers and resellers through consistent engagement and account management.
  • Identify and develop sales opportunities by following up on marketing initiatives alongside proactive sales efforts.
  • Provide timely updates to customers regarding order status, particularly if there are any changes to specifications or delivery schedules.
  • Maintain a thorough understanding of the full range of products and services offered.
  • Effectively manage your time and output expectations amidst varying workloads.
  • Coordinate customer demonstrations and training sessions with field staff.
  • Assist colleagues with order processing needs.
  • Accurately maintain customer and reseller records in Dynamics Navision (NAV).
  • Report regularly to the head of Sales and Marketing.
  • Support business initiatives, including executing marketing campaigns, events, training, and administrative tasks.
  • Provide assistance in other business areas during training, holidays, or sickness.
  • Communicate effectively with other departments involved in the sales, order, delivery, and support processes.
  • Promptly escalate any issues that may negatively impact customer experience or financial aspects of orders.
Knowledge & Experience
Essential

  • A positive, proactive mindset with a strong willingness to learn.
  • Ability to adapt to change effectively.
  • Proficiency in IT and computer systems, including Microsoft Word, Excel, and Outlook. Familiarity with Microsoft NAV is advantageous but not mandatory.
  • Capability to thrive in a fast-paced environment and manage workload efficiently.
  • Strong team collaboration skills and professionalism.
  • Effective management of relationships with customers and stakeholders.
Desirable

  • Experience in the Assistive Technology sector is beneficial but not required.
  • Interest in and basic knowledge of Assistive Technologies is a plus.
  • Training in customer service or relationship management is preferred; however, this can be provided.
Qualifications
Desirable

  • A qualification in customer service is advantageous but not essential.
Competencies

  • Self-motivated and resourceful.
  • Confidence in building strong working relationships.
  • Customer-focused approach.
  • Goal-oriented mindset.
  • Excellent written and verbal communication skills.
  • Strong organizational abilities.
This is a permanent opportunity with a full-time commitment. A valid driving license is required.

Our organization is committed to equal opportunities and encourages applications from all qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age.


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