Client Relations Supervisor

4 weeks ago


Northampton, Northamptonshire, United Kingdom Avery Healthcare Full time

Compensation: £13.00 per hour

Weekly Commitment: 37.5 hours

Work Locations: Cliftonville Care Home & Spencer House Care Home

At Avery Healthcare, we prioritize the well-being of our dedicated staff, acknowledging their hard work and commitment. We support your professional growth through various development opportunities, including apprenticeships, and we cover the cost of your Blue Light Card, granting you access to numerous retail and leisure discounts.

We are looking for a highly organized, motivated, and passionate individual to become part of our esteemed team as a Client Relations Supervisor.

This position will involve responsibilities across both Cliftonville Care Home and Spencer House Care Home.

ROLE OVERVIEW

As a Client Relations Supervisor, your primary responsibility will be to assist the Manager by overseeing the sales process and coordinating all admissions and discharges in collaboration with the home administrator.

Your key responsibilities will include:

  • Welcoming visitors in a courteous and professional manner, whether in person or via phone.
  • Ensuring the Front of House team adheres to company protocols when answering calls.
  • Managing the process of tours and training staff to meet the expected standards.
  • Conducting competitor assessments to maintain accurate market data.
  • Assisting the Home Manager in executing local marketing initiatives.

This list is not exhaustive, and additional tasks may be assigned that align with the skills and experience required for this role.

To excel in this position, you will embody our core values of compassion, support, integrity, respect, and accountability in all your actions.

The ideal candidate will possess:

  • Experience in an administrative capacity, with a preference for sales experience.
  • Strong interpersonal skills and a professional telephone demeanor.
  • Confidence in leading, training, and mentoring a small team of Client Service Advisors.
  • Excellent customer relationship management skills.
  • The ability to prioritize tasks and manage your workload effectively.

As one of the leading providers of premium elderly care facilities in the UK, we believe that the later stages of our residents' lives should be as fulfilling as any other. Our vision of 'creating meaningful lives together' is achieved through the exceptional care and experiences we offer across our expanding network of over 100 care homes, establishing ourselves as the preferred choice for both residents and employees.

Please be aware that this role will necessitate:

A DBS Disclosure check, the cost of which will be covered by Avery Healthcare.
Verification of eligibility to work in the UK.



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