Client Support Specialist
4 weeks ago
Client Support Specialist
Competitive Salary
Hybrid Working Model
Full-Time Permanent Position
Are you seeking a fulfilling career assisting clients during challenging situations?
At Tate, we embrace a hybrid working model wherever feasible. Our approach fosters rewarding relationships by bringing colleagues together while also allowing for generous home working opportunities.
We recognize the importance of in-office time for problem-solving, learning, and fostering connections.
In our Collections & Recoveries department, we are committed to helping those in need. Your customer service expertise will be essential in guiding clients compassionately over the phone to achieve optimal outcomes.
This role entails a full-time commitment of 35 hours per week, with a Monday to Saturday schedule. Flexibility is required for shift patterns between 8 AM and 8 PM, and part-time opportunities are available with a minimum of 21 hours per week.
Initial training will take place during standard office hours. Upon completion, you will transition to a hybrid model, working two days in the office and three days remotely.
We will conduct an Assessment Centre for this role, and your availability for participation is necessary.
About You
Whether you come from a customer service background or are seeking a career change where you can genuinely impact lives, this opportunity is for you.
Key Requirements:
- Eligibility to work in the UK
- Proximity to one of our offices as per our hybrid working policy
- Accountability for maintaining the security of client data
- A dedicated workspace free from distractions
- A reliable, high-speed internet connection
Employee Benefits at Tate:
- A personal pension plan with generous employer contributions
- Up to two days of paid volunteering annually
- Life assurance coverage
- A diverse range of additional benefits through our salary sacrifice scheme
- Access to health and wellness resources
- Annual performance-related bonuses
- Opportunities for professional development and training
- 25 days of holiday, pro rata
If you find this opportunity aligns with your career aspirations, we encourage you to consider applying.
Please note that this advertisement will remain open until the position is filled. Interviews will be conducted throughout this period.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is dedicated to promoting equal opportunities. We encourage candidates to inform us of any adjustments needed during the application or interview process to ensure a comfortable and accessible experience.
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