Customer Support Specialist

4 weeks ago


Newcastle Upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

Position Overview
As a Customer Support Specialist, you will be an integral part of our team at Global Technology Solutions Ltd, dedicated to providing exceptional service to our clients.

Location
This role is based in Newcastle.

Compensation
Competitive pay rate ranging from £15 to £17 per hour, compliant with IR35 regulations.

Working Hours
Shifts are scheduled between 8 AM and 8 PM, Monday to Friday, and 9 AM to 6 PM on weekends, totaling 37.5 hours per week. Weekend availability is essential.

Company Values
At Global Technology Solutions Ltd, we prioritize excellence for both our customers and our employees. Our core values include:

  • Deliver
  • Collaborate
  • Community
  • Care
  • Integrity

Role Responsibilities
As a key member of our Needs Met/Sales Advisory team, your primary focus will be on:

  • Assisting customers in navigating their borrowing options.
  • Ensuring a seamless experience by simplifying processes for clients.
  • Achieving satisfaction through effective problem-solving and support.

Candidate Profile
We are seeking individuals who possess:

  • A solid background in sales.
  • A friendly and proactive approach to customer service.
  • The ability to thrive in a dynamic environment while adhering to established protocols.
  • Attention to detail for accurate data entry and customer information management.
  • A commitment to compliance with GDPR regulations.
  • A collaborative spirit, eager to work with colleagues to enhance service delivery.
  • A focus on meeting key performance indicators.

Work Environment
This position is primarily office-based, with opportunities for hybrid work after demonstrating proficiency in the role. Initial training will span six weeks, combining classroom instruction with hands-on experience.

Benefits
Global Technology Solutions Ltd offers a competitive salary and a comprehensive benefits package, including:

  • Private medical insurance
  • Discounts on gym memberships
  • A contributory pension scheme
  • Support from mental health first aiders
  • Additional perks and benefits

If you meet the qualifications and are interested in this opportunity, we encourage you to explore this role further.



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