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Customer Support Specialist
3 months ago
Position Overview
As a Customer Support Specialist, you will be an integral part of our team at Global Technology Solutions Ltd, dedicated to providing exceptional service to our clients.
Location: Newcastle
Compensation: £15-17 per hour, within IR35 regulations
Working Hours: Shifts between 8 AM - 8 PM, Monday to Friday, and 9 AM - 6 PM on weekends, totaling 37.5 hours per week. Weekend availability is required.
About Us
We pride ourselves on our commitment to excellence for both our customers and employees. Our core values include:
- Deliver
- Collaborate
- Community
- Care
- Integrity
We maintain a long-standing partnership with a prominent UK High Street Bank, managing their personal lending operations and assisting customers in their borrowing needs.
Key Responsibilities
As a member of our Needs Met/Sales Advisory team, you will:
- Assist customers in navigating their borrowing options.
- Provide tailored advice to ensure customers find the most suitable lending products.
- Strive for first-contact resolution to enhance customer satisfaction.
Candidate Profile
We are seeking individuals who possess:
- A proven background in a sales-oriented environment.
- A friendly and helpful demeanor, with a strong focus on customer service.
- The ability to thrive in a fast-paced setting while adhering to established processes.
- Attention to detail, ensuring accurate documentation of customer information.
- A commitment to data protection and GDPR compliance.
- A collaborative spirit, eager to work with colleagues to improve service delivery.
- The ability to meet key performance indicators consistently.
Work Environment
This role is primarily office-based, with potential for hybrid working arrangements after demonstrating proficiency. Initial training will last six weeks, combining classroom instruction with hands-on experience.
Benefits
We offer a competitive salary along with a comprehensive benefits package, which includes:
- Private medical insurance
- Discounts on gym memberships
- A contributory pension scheme
- Support from mental health first aiders
- Additional perks and benefits
If you possess the required skills and are looking for a rewarding opportunity, we encourage you to consider this position.
