Customer Support Specialist
4 weeks ago
About the Role
We are seeking a highly motivated and driven Customer Support Advisor to join our team at One Utility Bill. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Engage with customers through live chats, phone calls, and emails to resolve their queries and issues.
- Provide timely and effective solutions to customer complaints and concerns.
- Work collaboratively with the team to ensure seamless customer experience.
- Continuously improve customer satisfaction and loyalty.
What You'll Get
- A competitive salary of £23,796 (pro-rata'd to reflect your hours) plus an uplift each year.
- 25 days holiday each year (also pro-rata'd), plus the usual bank holidays.
- Access to our employee discounts platform, Magpie.
- Up to £1500 for direct business benefit learning of your choice.
- A paid volunteering day with our chosen charities or a charity close to your heart.
About Us
We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It's a game changer.
It's also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
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